Argus Technical Services
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Job Details
Customer Service
Pay:
$15 - $18/hr
Shift:
1st Shift
Job Responsibilities
  • Secure orders, sort and file
  • Answer calls and respond to emails
  • Address customer inquiries both over the phone and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update and enter customer information into system
  • Identify and escalate priority issues
  • Assist with Returns and Manufacturing defects (after 3pm if coverage allows)
  • Route calls to appropriate resource
  • Follow up to customer calls when necessary
  • Document all call information according to procedures
  • Manage communication through use of the white board
  • Keep customer service area clean and organized
  • Order processing and corrections
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
  • Assist with all company promotional events
  • Other duties as assigned
 
Education, Knowledge, Skills Required
  • Must have MS Suite processing skills (Strong skills in Excel required)
  • Proficient data entry skills
  • Proficient in Word and PowerPoint
  • Proficient in the use of email and telephone. Additional Requirements:
  • Must be reliable and have a good attendance record.
  • Experience and/or knowledge in the automotive or tool industry preferred.
  • Able to pass a drug screen and background check.
  • Exceptional written and verbal communication skills.
 
 
 
 
Contact Information:
Christopher Nelson | 414.773.0677 | christophern@argus-tech.com
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Argus Technical Services knows the ins and outs of pairing the most talented workers with top companies in Wisconsin. It's this tradition of excellence that you can rely on when working with the Argus Technical Services team. 

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Our Locations
Milwaukee
2835 N Mayfair Rd
Milwaukee, WI 53222
   
 
p 414.774.5996
 
  
 

Appleton
2339 W Wisconsin Ave
Appleton, WI 54914
 
p 920.731.7703
 
 
 

Green Bay 
2700 Vernon Dr
Green Bay, WI 54304 
 
p 920.731.7703
 
 
 
Argus Technical Services   
414-774-5996 office   
414-774-9592   
argus@employs.com   
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