Argus Technical Services
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Job Details
Mitel Field Service Technician Needed in Green Bay
$65,000 - $85,000 per year
1st Shift
Daily with some overnight in the Northeast Wisconsin area
Job Responsibilities
  • Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products
  • Utilize thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits
  • Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
  • Establish service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
  • Maintain rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
  • At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
  • Requires daily travel, with some overnight travel possible on occasion.
  • Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected. 
Education, Knowledge, Skills Required
  • Mitel Certifications (3300, 3300IP, SX2000, SX200, NUPOINT VM) Must have
  • NEC experience or Certifications
  • Valid driver’s license and must maintain an acceptable MVR that meets the company insurance provider’s standards
  • Cisco Certifications are a plus
  • 3 -5 years of related telecommunications experience
  • Basic knowledge of VoIP, networks and data
  • Working Knowledge of Windows/Linux OS’s
  • Working Knowledge of Cisco Routing and Switching
  • Experience resolving complex LAN/WAN issues
Contact Information:
Michelle Grant | 920.405.6604 |
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Argus Technical Services knows the ins and outs of pairing the most talented workers with top companies in Wisconsin. It's this tradition of excellence that you can rely on when working with the Argus Technical Services team. 

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Green Bay, WI 54304 
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