General Resume

First and Last Name
Address, City, State, Zip

(Area Code) Phone Number

SUMMARY

Successful record in management, financial services, customer service and sales. Superior oral- and written-communications skills. A team player, committed to solving problems for clients and employers.

STRENGTHS

Managed 13 employees with skill and effectiveness. First to train a new employee to move from entry-level to promotion in less than one year. Cited as "a leader after only 90 days" by my supervisor.

• Excellent communications skills. Consistently met quotas by calling and convincing debtors to repay loans using my agency’s services. Helped my client rank first against competitors. Familiar with both Macintosh and IBM-compatible computers.
• Six years of experience in retail and inside sales. Able to establish rapport with customers, find their needs and fill them. Included trade shows, travel, generating leads and creating ads.

  PROFESSIONAL EXPERIENCE

  Collections Manager: Supervise collection of delinquent payments, work to pre-qualify debtors with finance companies, change credit reports. Promoted to supervisor after one year. Manage 7-13 employees. Hit projected collection volume 11 of 11 months. Cited six times as employee of the month. Supervisor said, "Erin is a joy to work with" adding that I have "limitless potential and a positive attitude." (First Financial Services, Bloomington, MN 1994-present)

  Sales Coordinator: Worked with outside sales reps to service commercial accounts, such as Menards. Also developed and pursued new leads. Represented company at trade shows to solicit new business, traveled and created print advertisements and product literature. (A.P. Manufacturing, Bloomer, WI 1992-1994)

  Assistant Manager: Managed a staff of 10 while supervising retail operations, merchandising and creating displays. (Elaine Nicole, Madison Center, Mankato, MN 1991-1992)

  EDUCATION

  Bachelor of Science: Business Administration. Marketing major; Psychology minor. GPA: 3.3. Financed all college expenses myself. Member/officer of Alpha Chi Omega sorority. (Mankato State University, Mankato, MN 1989-1992)

  Associate of Applied Science: Fashion Merchandising. GPA: 3.5. Financed all college expenses myself. Member of Phi Theta Kappa honor society. (University of Minnesota, Waseca, MN 1987-1988)