-Conduct machine installations at customer facilities

-Respond, troubleshoot, and perform machine repair at customer facilities

-Train customer operators, maintenance and others

-Respond professionally to customer questions regarding equipment

-Maintain technical acuity to answer questions regarding equipment

-Attend meetings including machine testing, equipment shipment, and technician preparation

-Review statement of work and other documentation for discrepancies, bring concerns to the attention of project manager

-Submit daily reports keeping the project manager and other updated on project progress

-Complete documentation as required by department

-Obtain customer signoff on acknowledgement documentation

-Assist with Service calls and remote support when in the office

-Participate in the 24-hour rotation call center.  Responsible for one week of on-call during off hours on a rotating basis

-Share field discoveries and experience with Service Coordinator and Install Project Manager

-Perform other job-related duties as required

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