Customer Service Rep ajc

Responsibilities

Assist with pricing and updating files on ERP and Excel.

Assist with ensuring pricing/customer quotes are profitable and current.

Respond to customer inquiries, provide quotes, and take customer orders

Enter orders into the ERP system from eChempax, emails, phone, etc.

Proactively generate sales and promote Company products

Expedite backorders

Assist with pulling inventory and preparing shipments

Assist with customer returns

Interact with customers and suppliers to obtain and fill orders correctly

Troubleshoot customer concerns

Helps customers to choose the right product for their company

Qualifications

Strong phone contact handling skills and active listening

Excellent communication skills required

Reliable, organized, detailed, and focused

Industry and sales experienced preferred

Above average computer skills in Microsoft Office suite, especially Outlook and Excel is required.

Knowledge of supply chain systems helpful

High School Diploma or GED

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