Customer Service Rep gea

Customer Service Representative Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

· High school diploma, general education degree, or equivalent.

· Ability to stay calm when customers are stressed or upset.

· Comfortable using computers.

· Experience working with customer support. Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software

· Able to concentrate on multiple problems at once

· Excellent time management and prioritization skills

· Ability to answer phone, listen actively, relay information, and type basic information simultaneously

· Customer focused for a positive customer experience and resolution

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